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What the café counter covers
Read this once before your first order. What the café counter does, from the menu to the day's close and the bill in Tally, what it needs to work, and what it leaves out, said plainly. Counter service and takeaway at one outlet, with payments recorded by hand. The café counter is a pilot.
5 minute read
Why this page is here
A counter is trusted with money, so you should know exactly what it does before you rely on it. This page lists what the café counter covers, what it needs, and where it stops.
The readiness list in Orzoni asks you to read it once. When you have, open Settings, Counter, and press I have read it beside You have read what the counter does, and what it does not. The same button is on Today while the counter is being set up.
The café counter is a pilot: it works today, and is open to a few businesses while it is being tried. A business is let in by us. See Choose your kind of business.
What it covers
| It does this | In a few words | The guide |
|---|---|---|
| Counter service and takeaway | One customer orders and pays at the counter. An order can carry a name, and a table or token to call it by | Take a café order |
| One outlet for each company | The outlet is the place the counter is. It is not counted by your plan | Set up a café |
| A menu with choices | Each thing with its price, the choices offered with it, and the GST rate you set for it | Set up a café |
| Kitchen tickets | Confirming an order sends a ticket to the kitchen's queue. A change to the order sends a ticket of its own | Use the kitchen queue |
| Cash, UPI and card, recorded by hand | The person serving records each payment after seeing it. Orzoni works out what is left to pay, and the change to give | Collect a split payment |
| Split payment | One order paid in several parts, each a different way if the customer likes | Collect a split payment |
| The customer's slip | A slip of what was ordered and how it was paid, printed from the browser. It says it is not a tax invoice | Café receipts, and how a sale reaches Tally |
| A finished order put right | Money given back, and a payment recorded as the wrong kind, each with who did it and why | Put a finished order right |
| Closing the day | The drawer counted against the cash recorded, and a record of the day that stays as it was closed | Close the day |
| Each sale into Tally | One sales bill for each finished order, with a receipt for each way it was paid, read back and checked | Café receipts, and how a sale reaches Tally |
| A counter to practise on | A training counter with a copy of your menu. Nothing taken there is a real sale | Practise on the training counter |
Split payment is not a split bill
A split payment is one order paid in parts: ₹300 in cash and ₹250 by UPI, or two friends paying half each. One order still makes one bill.
Splitting one order into several bills, with a bill for each person, is not built. For people who each want a bill of their own, take an order for each of them.
What it needs
| It needs | Why |
|---|---|
| The internet, on the device at the counter | An order, a payment and the kitchen's queue are kept on Orzoni on the web, and shown only as they stand this moment. With no connection the counter says so and takes nothing, so that nothing is taken twice |
| Your books in Tally | Tally stays the book of record. The computer that runs Tally needs the Tally connector, and no other device does |
| A few ledgers in Tally | A customer that stands for the counter, a sales ledger, and where cash, UPI and card money are kept. Set up a café lists them |
| A GST rate for each thing on the menu | You set each by hand, with your accountant. Orzoni assumes no rate for food or drink |
The computer that runs Tally can be switched off while you serve. Orders are taken, paid and finished as usual. Each finished sale is kept safely, reads Waiting for Tally, and goes into Tally by itself when the computer is back.
What it does not do
Each of these is something a café owner might otherwise assume. None is hidden behind a setting: the counter simply does not do it.
| Not covered | What happens instead |
|---|---|
| Tables and courses | An order has one optional table or token, typed when it is taken. Orzoni does not move an order to another table or merge two tables, and it does not hold courses back or send them in turn. All of an order goes to the kitchen when it is confirmed |
| Several bills for one order | Splitting one order into several bills is not built. Take an order for each person, or take one order and record each person's payment against it |
| Recipes, or stock by ingredient | Tally stays the one count of stock. Something sold as it was bought, such as a bottle of water, is billed as its stock item, so Tally's count falls with each sale. Ingredients and wastage are kept where you keep them today |
| Delivery apps and their settlements | Orders from food delivery services are not brought in, and what a service pays you later is not read. Take such an order at the counter as it arrives, with the service's name in Table or token |
| Payments confirmed by a bank or a UPI provider | Orzoni asks no bank and no payment company. A UPI or card payment is recorded by staff after they have seen it on their own phone or card machine, and is marked noted by hand wherever it is shown |
| Working without the internet | The counter needs to be online. With no connection it says so, and shows nothing from earlier |
| A printer driven by Orzoni | Printing is the browser's. Press the button, and the browser's own print window opens for the printer that device has. Orzoni hears nothing back from a printer, so it cannot tell you a slip or a ticket came out |
| More than one outlet for a company | Each company has one outlet. A second place that keeps its own books in Tally is a second company, with a counter of its own |
| Changing what a finished order sold | A finished order is not opened again. Money given back and a wrong way of paying are added to it as records of their own. See Put a finished order right |
Three limits about GST
A sale at the counter is billed as supplied where the counter is, with CGST and SGST at the rate set on the menu.
| Your company | What the counter does |
|---|---|
| A sale to a customer in another state | The counter does not make one. Make that bill in the bill form: Make a sales invoice |
| Registered for GST in more than one state | No bill is made for a counter sale. The sale is kept, reads Not in Tally yet, and says why: Orzoni cannot say which registration the bill is made under. Such bills are made in Tally |
| Under the composition scheme, with GST on the menu | The bill is held back with the reason, because a composition company's bills carry no GST. Set the menu's GST to 0%, then send the sale |
You do not have to find these out from a row of waiting sales. The readiness list tries one sale of the first thing on your menu against your Tally set-up, writes nothing, and says what it found under A sale would go into Tally as charged. See Set up a café.
What it is honest about
- Money is what a person recorded. Cash, UPI and card are typed in by staff. A close keeps them as that, and a total you type at the close is what you read for yourself. None of it is a bank's word.
- A finished order is finished whatever Tally says. If Tally refuses a bill, or something is still to be set up, the order stays finished and paid, says why its bill waits, and is listed under Needs attention until someone has dealt with it.
- Nothing is rewritten. A line taken off, a payment taken back, a voided order, money given back and a day's close all stay, marked for what they are, with who did each and why.
- A change sent twice is made once. Pressing a button twice, or on a slow connection, makes one order, one payment, one close.
Where the pilot stands
The café counter is a pilot. That means:
- A business is let in by us. Being let in switches nothing on: you choose Café, or switch Café counter on, when you are ready.
- It adds no charge to your plan.
- If the counter is ever closed to a business that was using it, nothing is lost. Orders already taken can still be paid, finished or voided, the day can still be closed, and everything can still be read and saved as a file. Only new orders are stopped. See Choose your kind of business.
What next
- Set up a café: the counter, the menu and a first sale.
- Practise on the training counter: try every screen with no real sale.
- What Orzoni leaves to Tally: the lines the rest of Orzoni keeps.
Still stuck? Write to orzoni.official@gmail.com and say which step you are on, or book a walk-through call.