GuidesShop counter

Shop sales, stock and Tally

What a finished sale at the shop counter becomes in Tally. The one sales bill and the receipt for each way it was paid, what each line under In Tally means, what to do when Tally refuses a bill or one is held back, how the counter works out what is left of an item and how fresh that figure is, and the Stock and Tally check that sets a day against Tally.

9 minute read

The short version

When a sale is paid in full it is finished, and Orzoni makes one sales bill for it in Tally, with a receipt in Tally for each way it was paid. You do nothing more. The sale's page says how each of them stands, under In Tally.

A sale is finished at the counter whatever Tally says. The bill follows it.

What is left of an item, as the counter shows it, is Tally's count at the last read, less what has been sold or held at the counter since. It is a figure for deciding whether a sale may be made. Tally stays the count of your stock.

Who this is for

To do thisYou need
See how a sale stands in Tally, and press Send to Tally on a saleRing up counter sales and take payment
See the bill, and the view Waiting for TallySee bills and entries
Try again or Discard on a refused billMake bills and record payments
Open Stock and Tally checkSee figures and reports, or Business settings
Change the ledgers or the warehouse under Shop, Set upBusiness settings

So a Shop assistant finishes sales and sees how each stands. A Shop supervisor also sees the bill. The owner or the accountant looks after anything Tally refuses. See Users and roles.

The shop counter is a pilot, open to a few businesses while it is being tried.

What the sale becomes in Tally

One sales bill for one sale, made by the same part of Orzoni that makes every other bill. Whoever holds See bills and entries can press See the bill on the sale to open it.

On the billWhere it comes from
The customerThe walk-in customer chosen under Set up, or the customer the sale was billed to
The dateThe day the sale was rung up
Each itemA line for the stock item, with how many and its rate. It leaves Tally's stock from the warehouse the shop sells from
GSTEach item's own rate, as Tally holds it, as CGST and SGST
RoundingThe paise a rounded total moved by, to your Round Off ledger
The referenceSHP-, the day and the sale's number, such as SHP-20261012-7
The paymentsA receipt in Tally for each way it was paid, set against this bill: here ₹50.00 into Cash and ₹65.00 into UPI Collections

So Sale 7 makes three entries: one sales bill and two receipts. A sale paid one way makes two.

Sale 7 of the made-up Paper Kite Stationers (sample), finished and paid in full: ₹115.00 for a gel pen and a ruled notebook. Payment shows Cash ₹50.00 and UPI, recorded by hand, ₹65.00. In Tally reads In Tally, checked: read back from Tally, and it is as it was sent. A table lists the Sale bill ₹115.00, the Cash receipt ₹50.00 and the UPI receipt ₹65.00, each with its reference and its Tally number, and each In Tally, checked. Under it, See the bill. Beside it, Returns and corrections, with Record a return and Put a payment right.
Sale 7 of the made-up Paper Kite Stationers (sample), finished and paid in full: ₹115.00 for a gel pen and a ruled notebook. Payment shows Cash ₹50.00 and UPI, recorded by hand, ₹65.00. In Tally reads In Tally, checked: read back from Tally, and it is as it was sent. A table lists the Sale bill ₹115.00, the Cash receipt ₹50.00 and the UPI receipt ₹65.00, each with its reference and its Tally number, and each In Tally, checked. Under it, See the bill. Beside it, Returns and corrections, with Record a return and Put a payment right.

From then on it is a bill like any other. It is under Sales, Invoices and in the Day book, its receipts are under Payments received, and it is in every figure: sales, cash and bank, GST and stock.

The bill is always made from its sale. It is never typed in the bill form, and cannot be written over from it.

What In Tally says

The card In Tally has one line for the sale as a whole, then a table with a row for the Sale bill and one for each receipt. Each row says for itself how it stands.

The wordsWhat they meanWhat to do
The sale goes into Tally as one bill once it is finished.The sale is still being paid forFinish it when it is paid
Waiting for TallyThe entry is made, and goes into Tally by itself as soon as the computer that runs Tally can be reachedNothing
In Tally, not checked yetTally has taken it. It is checked against Tally at the next readNothing
In Tally, checkedRead back from Tally, and it is as it was sentNothing. It is done
Refused by TallyTally would not take the bill. Tally's own reason is under itSee When Tally refuses the bill
Not in Tally yetNo bill could be made yet. The reason is under itSee When it says Not in Tally yet
Not in TallyThe bill made for the sale was discarded before it reached TallyPress Send to Tally on the sale
Changed in TallyThe entry was changed in Tally after it was sent, and no longer says what the sale soldSee Changed, or removed, in Tally
Check in TallyTally holds the entry, but not as it was sentThe same
Removed in TallyThe entry was cancelled or deleted in Tally afterwardsThe same
A voided sale makes no bill.The sale was voidedNothing

The same words stand on each row of Sales, beside whether the sale is paid. Whether a sale is paid and whether it is in Tally are never rolled into one word.

When Tally or its computer is off

Carry on. Sales are rung up, payments are recorded and sales are finished, all as usual.

Each finished sale reads Waiting for Tally. When the computer is on again with Tally open on your company, the bills go in by themselves, in the order they were made, each followed by its receipts, and each is read back and checked. Nothing has to be sent again by hand.

Meanwhile the counts at the counter stay as Tally last gave them, less what the counter has sold since. See What is left of an item.

Connectors, Tally, Waiting for Tally lists each waiting bill, with its receipts behind it. See When a bill is waiting or refused.

When this device is offline

That is a different thing. The counter itself needs the internet for every step. With no connection the screens say so, and nothing is rung up or recorded. Nothing is kept on the device to be sent later, so nothing is sold twice.

When Tally refuses the bill

Tally can say no for its own reasons: a date outside the period your company allows, or a ledger that was renamed. The sale stays finished and paid. Only its bill needs someone.

Sale 5 of the made-up Paper Kite Stationers (sample), finished and paid ₹409.00 in cash, with ₹500.00 given and ₹91.00 change. In Tally reads Refused by Tally, with Tally's reason: the voucher date is beyond the period allowed for this company. In the table the Sale bill reads Refused by Tally with the same reason, and the Cash receipt reads Waiting for Tally. Under it are See the bill and Waiting for Tally.
Sale 5 of the made-up Paper Kite Stationers (sample), finished and paid ₹409.00 in cash, with ₹500.00 given and ₹91.00 change. In Tally reads Refused by Tally, with Tally's reason: the voucher date is beyond the period allowed for this company. In the table the Sale bill reads Refused by Tally with the same reason, and the Cash receipt reads Waiting for Tally. Under it are See the bill and Waiting for Tally.
  1. Read Tally's reason, under Refused by Tally.
  2. Put the cause right where it is. A date or a ledger is put right in Tally.
  3. Press Waiting for Tally on the sale, or open Connectors, Tally, Waiting for Tally.
  4. On the bill's line, press Try again. It is sent once more as it is.

A receipt is not sent ahead of its bill. While the bill is refused, its receipts read Waiting for Tally, and follow it in once it is taken.

A refused sale is hard to miss. It is under Needs attention in Sales, it is named in Stock and Tally check, and it is in the red strip and the rail, as any refused bill is.

When it says Not in Tally yet

The sale is finished, and Orzoni held the bill back because it could not be made right. The reason is on the card. Put it right, then press Send to Tally on the sale.

The reason beginsWhat to do
Still to choose under Shop, Set upWhoever holds Business settings presses Set up, chooses what it names, and saves. Then Send to Tally
This sale was rounded to the rupee, and Tally has no ledger for rounding to go to.Add a ledger named Round Off in Tally. After the next read, Send to Tally
The bill for this sale would come to one sum in Tally, and the customer was charged anotherThe GST on the item and the GST set up in Tally do not agree. Put it right in Tally with your accountant, then Send to Tally

After Send to Tally, a small message says Sent. It goes into Tally as soon as the computer that runs Tally can be reached. If the reason still stands, the card says so again, and nothing is lost by asking.

A sale finished before the set-up was complete is sent this way, from its own page. One sale makes one bill, however often it is sent.

If a sale still cannot go after that, press Ask us for help on the card, or write to us from Settings, Help and support, with the sale's number and day. The sale is safe meanwhile.

Changed, or removed, in Tally

These mean the bill, or one of its receipts, reached Tally and is not there now as it was sent. Someone changed, cancelled or deleted it in Tally.

Orzoni does not change an entry back. The sale at the counter still shows what was sold and how it was paid. Open the bill with See the bill, and look at the entry in Tally. If the change was meant, there is nothing to do. If it was not, your accountant puts the entry right in Tally from the sale's page, which keeps every figure.

What is left of an item

Every other screen of Orzoni shows Tally's own count, as it stood when Tally was last read. A sales bill that is still waiting to go into Tally has not lowered that count. A counter that sold from it alone could sell the same last pen twice in one afternoon.

So the counter works out its own figure, each time it is asked.

StepWhat is counted
Start withTally's count at the last read, in the warehouse the shop sells from
Take offGoods on bills and other entries made in Orzoni that the count does not hold yet: waiting, refused, or sent since the last read
Take offGoods on finished counter sales whose bill could not be made yet
Take offGoods on sales that are rung up and being paid for
What remainsWhat is left to sell

Once Tally has taken a bill and has been read again, the goods are in Tally's own count, and are taken off here no more. A voided sale gives back what it held.

How fresh the figure is

Under the sale on New sale, and at the foot of Stock and Tally check, one line says it:

Counts are Tally's as read 12:52 am, in Main Location, less what has been sold or held here since (1 entry not yet read back from Tally). Goods moved in Tally itself since then are not in them.

  • The time is when Tally was last read.
  • The warehouse is the one chosen under Set up.
  • A purchase entered in Tally, a transfer, or a sale billed in Tally itself since that read is not in the figure until Tally is read again.

Press Read the counts again to have the counter look afresh at what Orzoni holds. To have Tally itself read again, press Check Tally now: see How Orzoni stays in step with Tally.

Two tills, and the last one

The count is looked at in the same step that keeps the sale. So two tills cannot both sell the last one. The first is rung up. The second is told how many are left, such as None of Gift Wrap Roll is left, and this sale takes 1, and nothing of it is saved.

Where the owner has chosen Allow it, and mark the sale, the second sale goes through, and its page carries Rung up below the count, with how many were sold and how many were counted. Check the shelf and the count in Tally.

Stock and Tally check

Shop, Stock and Tally check sets one day of the counter against Tally. Choose the day with the date at the top. It has three parts.

The day's finished sales. What they came to, what was given back on returns, and how they stand: so many in Tally and checked, so many not checked yet, so many waiting. The top line reads The counter and Tally agree for this day, or Some of this day has not reached Tally yet, or names how many sales need someone. Each of those is listed with what is wrong. Press it to open the sale.

Money, by how it was paid.

ColumnWhat it holds
Recorded at the counterWhat was recorded as Cash, UPI and Card on the day's finished sales
Receipts in TallyOf that, what Tally holds a receipt for
Still to reach TallyThe rest

UPI and card are what was recorded by hand at the counter. Set them against your bank and card statements yourself. Money given back on a return is a payment out in Tally, and is not taken off these.

Items sold.

ColumnWhat it holds
Sold at the counterHow many of the item left the shop on the day's finished sales
Of those, in TallyHow many of them are on a bill Tally holds
Still to reach TallyThe rest
ReturnedHow many came back that day
Tally's countTally's own count at the last read
Left to sellThe counter's figure, as above
Stock and Tally check at the made-up Paper Kite Stationers (sample) for 12 Oct 2026: ₹17,535.00 on 5 finished sales, and ₹799.00 given back on returns. 1 sale needs someone: 4 in Tally and checked, 1 not in Tally as sent, and Sale 5 is listed with Tally's reason. Money, by how it was paid: Cash ₹609.00 recorded at the counter, ₹200.00 in receipts in Tally and ₹409.00 still to reach Tally. UPI ₹6,180.00 and Card ₹10,746.00 are all in Tally. Items sold lists seven items with how many were sold, how many of those are in Tally, how many are still to reach it, how many were returned, Tally's count and what is left to sell.
Stock and Tally check at the made-up Paper Kite Stationers (sample) for 12 Oct 2026: ₹17,535.00 on 5 finished sales, and ₹799.00 given back on returns. 1 sale needs someone: 4 in Tally and checked, 1 not in Tally as sent, and Sale 5 is listed with Tally's reason. Money, by how it was paid: Cash ₹609.00 recorded at the counter, ₹200.00 in receipts in Tally and ₹409.00 still to reach Tally. UPI ₹6,180.00 and Card ₹10,746.00 are all in Tally. Items sold lists seven items with how many were sold, how many of those are in Tally, how many are still to reach it, how many were returned, Tally's count and what is left to sell.

Nothing is put right from this screen. To send a sale again, open the sale. To count the shelf against Tally, count it in Tally.

GST at the counter

  • A sale across a counter is charged CGST and SGST, as supplied where the shop is, at each item's own rate from Tally. That is so whichever customer the sale is billed to.
  • A company under the composition scheme sells with no GST on the sale.
  • A company registered for GST in more than one state is billed in Tally. At the counter such a sale is kept, and says why its bill is not made.
  • No rate is assumed, and none is typed at the counter.

Orzoni gives no advice on tax. Ask your accountant how your sales should be charged.

Why one sale makes one bill

  • A sale is tied to its bill once. Paying twice, pressing Finish sale twice or Send to Tally again finds the same bill and makes no second one.
  • The bill carries an id of its own into Tally, as every bill made in Orzoni does. Sent again after a lost answer, Tally recognises it.
  • The bill is made only when it comes to exactly what the customer was charged. Otherwise it is held back and says why.

What it does to your data and to Tally

  • In Tally: one sales bill for each finished sale, and one receipt for each way it was paid. The bill lowers Tally's stock, from the warehouse the shop sells from. Nothing else is written, and none of Tally's settings is changed.
  • In Orzoni: the sale keeps the link to its bill and receipts, their references and the numbers Tally gave them.
  • Stock: Tally stays the count. What is left at the counter is worked out each time, and kept nowhere.
  • A voided sale and a sale still being paid for make nothing in Tally.

What next

What this does not do

  • It is not a stock count. What is left is Tally's count less what the counter knows of. Goods moved in Tally itself since the last read are not in it.
  • It does not close the day. There is no drawer count at the shop counter. Stock and Tally check shows a day and puts nothing right.
  • It does not settle UPI or card money. What was recorded at the counter is set against the bank's statement by you or your accountant.
  • It does not change an entry back in Tally, and it does not change a finished sale to match one.
  • It does not bill across states. A company registered for GST in more than one state bills in Tally.
  • It gives no advice on tax.

The whole list is in Set up a shop counter.

Still stuck? Write to orzoni.official@gmail.com and say which step you are on, or book a walk-through call.